Terms of Service

1. Agreement to Terms

By accessing or using Revtora ("Service", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Revtora provides a QR code-based review management system that helps businesses collect Google reviews and private customer feedback.

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of your business.

2.2 Account Information

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.

2.3 Account Responsibility

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

3. Free Trial

3.1 Trial Period

We offer a 7-day free trial with full access to all features. A credit card is required to start your trial. You will not be charged during the trial period, but your card will be automatically charged after 7 days unless you cancel before the trial ends.

3.2 Trial Expiration

If you do not select a paid plan within 7 days, your trial account will expire. Your data will be retained for 30 days in case you decide to return. After 30 days of inactivity, your account and all associated data will be permanently deleted.

3.3 Trial Limitations

• One trial per business/email address
• We reserve the right to refuse trials to users we suspect of abuse
• Trial accounts have the same features as paid accounts

4. Paid Subscriptions

4.1 Subscription Plans

After your free trial, you may choose between:

• Monthly Plan: $29 per month, billed monthly
• Yearly Plan: $290 per year, billed annually (equivalent to $24.16/month)

4.2 Billing

• You will be billed automatically at the start of each billing cycle
• Monthly subscriptions bill on the same day each month
• Yearly subscriptions bill on the anniversary of your signup date
• All prices are in USD
• Prices are subject to change with 30 days notice

4.3 Payment Methods

We accept payment via credit card, debit card, and other methods supported by our payment processor, Stripe. By providing payment information, you authorize us to charge all fees incurred.

4.4 Failed Payments

• If payment fails, we will attempt to charge your payment method up to 3 times over 10 days
• After 3 failed payment attempts, your account will be suspended
• Your data will be retained for 30 days
• After 30 days, your account and data will be permanently deleted
• You can reactivate by updating your payment method

6. Cancellations

6.1 Cancellation Process

You may cancel your subscription at any time through your customer dashboard or by contacting support@revtora.com.

6.2 Effect of Cancellation

• No charge for the next billing cycle
• Access continues until the end of your current paid period
• No cancellation fees or penalties
• No refunds for unused time in the current period

6.3 Post-Cancellation

• Your data is retained for 30 days after cancellation
• You can reactivate your account within 30 days
• After 30 days, all data is permanently deleted
• You can export your data before cancellation

7. Acceptable Use

7.1 Permitted Use

You may use Revtora only for lawful purposes and in accordance with these Terms. Specifically, you agree to use the Service to:

• Collect legitimate customer feedback
• Generate and display QR codes for your business
• Manage reviews for businesses you own or are authorized to represent

7.2 Prohibited Activities

You agree NOT to:

• Violate any laws or regulations
• Collect reviews for businesses you don't own or represent
• Generate fake reviews or manipulate ratings
• Attempt to circumvent any limitations or restrictions
• Reverse engineer, decompile, or disassemble the Service
• Share your account credentials with others
• Resell or redistribute the Service without permission

7.3 Consequences of Violation

Violation of these terms may result in:

• Immediate account suspension or termination
• Forfeiture of any fees paid
• Legal action if applicable