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🔒 REVTORA - PRIVACY POLICY

Last Updated: December 25, 2025

1. Introduction

Revtora ("we", "us", or "our") operates https://revtora.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Revtora is a customer feedback collection platform that enables businesses to manage multiple physical locations, each with customized QR codes and survey forms for collecting customer feedback.

By using Revtora, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

  • Name
  • Email address
  • Business name(s)
  • Password (encrypted)
  • Payment information (processed by Stripe, not stored by us)

Business Information:

  • Multiple business location details (addresses, names, nicknames)
  • Google Business Profile information for each location
  • Location-specific customization preferences
  • Business logos and branding materials
  • QR code settings and custom messages
  • Feedback form preferences (rating types, thresholds, display settings)

Customer Feedback Data:

  • Customer ratings (1-5 stars)
  • Written feedback/comments
  • Customer contact information (email/phone) - only if voluntarily provided by customers
  • Timestamp of feedback submission

2.2 Information Collected Automatically

Usage Data:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of visits
  • Time spent on pages
  • QR code scan data (anonymized)
  • Feature usage patterns

Cookies and Tracking:

  • We use cookies and similar tracking technologies to track activity on our Service
  • You can instruct your browser to refuse all cookies or indicate when a cookie is being sent

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 To Provide the Service:

  • Create and manage your account and multiple business locations
  • Generate unique QR codes for each location
  • Store and display customer feedback organized by location
  • Process payments based on number of active locations
  • Send receipts and billing notifications
  • Apply customization settings to your feedback forms
  • Route customers to appropriate review platforms based on their ratings

3.2 To Communicate With You:

  • Send service-related emails (confirmations, updates, technical notices)
  • Respond to your requests and support inquiries
  • Send important account notifications
  • Notify you of changes to our Service or policies

3.3 To Improve Our Service:

  • Analyze usage patterns and trends
  • Identify and fix bugs
  • Develop new features
  • Optimize user experience
  • Conduct research and analytics

3.4 To Ensure Security:

  • Monitor for fraudulent activity
  • Prevent abuse and violations of Terms
  • Comply with legal obligations

3.5 Marketing (With Your Consent):

  • Send promotional emails about new features (you can opt-out anytime)
  • Share case studies or success stories (with your permission)

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers:

  • Stripe: Payment processing (subject to Stripe's Privacy Policy)
  • Hosting providers: Cloud infrastructure for storing data
  • Email services: Transactional and support emails
  • Analytics tools: Anonymous usage statistics

All service providers are contractually obligated to keep your information confidential and use it only for providing services to us.

4.2 Google: When customers leave Google reviews through your QR code, they interact directly with Google. This interaction is governed by Google's Privacy Policy.

4.3 Legal Requirements: We may disclose your information if required to do so by law or in response to:

  • Court orders or subpoenas
  • Legal processes
  • Government or regulatory requests
  • Protection of our rights or property
  • Prevention of illegal activity

4.4 Business Transfers: If Revtora is acquired by or merged with another company, your information may be transferred to the new owners.

4.5 With Your Consent: We may share your information with third parties when you explicitly give us permission.

5. Data Retention

5.1 Active Accounts: We retain your data for as long as your account is active or as needed to provide the Service.

5.2 Canceled Accounts: After you cancel your subscription:

  • Your access ends at the conclusion of your paid billing period
  • Your data (including all locations, feedback, and customization settings) is retained for 30 days after your paid period ends
  • After 30 days, all data is permanently deleted from our systems
  • Backups are automatically deleted within 90 days

5.3 Legal Requirements: We may retain certain information longer if required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

5.4 Customer Feedback: Feedback collected through your QR codes (across all locations) is deleted when:

  • You delete it manually from your dashboard
  • You remove a specific location (feedback for that location is retained for 30 days, then deleted)
  • Your account is deleted (30 days after your paid period ends following cancellation)
  • You request deletion via support@revtora.com

5.5 Removed Locations: When you remove an additional location:

  • The location's QR code is immediately deactivated
  • Customer feedback specific to that location is retained for 30 days
  • After 30 days, all data for that location is permanently deleted
  • You can export location data before removal

6. Data Security

6.1 Security Measures: We implement appropriate technical and organizational security measures to protect your information:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Secure password hashing
  • Regular security audits
  • Access controls and authentication
  • Secure cloud infrastructure

6.2 Limitations: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6.3 Your Responsibility: You are responsible for:

  • Maintaining the confidentiality of your password
  • Restricting access to your account
  • Notifying us immediately of any unauthorized use

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability:

  • Request a copy of your personal data
  • Export your data in CSV format from your dashboard

7.2 Correction:

  • Update or correct inaccurate information
  • Edit your account information anytime

7.3 Deletion:

  • Request deletion of your personal data
  • Cancel your account and have data deleted after 30 days

7.4 Opt-Out:

  • Unsubscribe from marketing emails (link in every email)
  • Disable cookies in your browser settings
  • Object to processing of your data for marketing purposes

7.5 Restriction:

  • Request restriction of processing in certain circumstances

7.6 Data Portability:

  • Receive your data in a structured, commonly used format

To exercise these rights, contact us at support@revtora.com

8. SMS Communications & Consent

Revtora facilitates the delivery of SMS messages on behalf of businesses using the Service.

Businesses using Revtora represent and warrant that they have obtained all necessary permissions and consents from their customers to receive SMS messages, in compliance with applicable laws and regulations (including TCPA and similar laws).

Revtora does not independently verify end-user consent and relies on the representations made by businesses using the Service.

SMS messages sent through the Service are limited to service-related, transactional, or feedback-related communications.

Message frequency varies. Message and data rates may apply.

Recipients may opt out at any time by replying STOP. For help, reply HELP or contact support@revtora.com.

Revtora acts solely as a service provider and is not responsible for unlawful or unauthorized messaging initiated by businesses in violation of these requirements.

9. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

9.1 Legal Basis for Processing: We process your data based on:

  • Contract: To provide the Service you signed up for
  • Consent: For marketing communications (you can withdraw anytime)
  • Legitimate interests: To improve our Service and prevent fraud

9.2 Data Controller: Revtora, based in Texas, United States, is the data controller for your personal information.

9.3 Data Transfers: Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place.

9.4 Right to Lodge Complaints: You have the right to lodge a complaint with your local data protection authority.

10. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

10.1 Categories of Information: We collect the categories of personal information described in Section 2 of this policy.

10.2 Purpose: We use personal information for the business purposes described in Section 3.

10.3 Disclosure: We disclose personal information to the categories of third parties described in Section 4.

10.4 Sale of Information: We do NOT sell your personal information to third parties.

10.5 Your CCPA Rights:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of sale (not applicable - we don't sell data)
  • Right to deletion
  • Right to non-discrimination for exercising your rights

To exercise these rights, email support@revtora.com

11. Children's Privacy

Revtora is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at support@revtora.com, and we will take steps to delete such information.

12. Cookies and Tracking Technologies

12.1 What Are Cookies: Cookies are small text files stored on your device that help us provide and improve our Service.

12.2 Types of Cookies We Use:

Essential Cookies:

  • Required for the Service to function
  • Authentication and security
  • Session management

Analytics Cookies:

  • Understand how you use the Service
  • Identify popular features
  • Improve user experience

Preference Cookies:

  • Remember your settings and preferences
  • Customize your experience

12.3 Managing Cookies: You can control cookies through your browser settings:

  • Block all cookies
  • Delete existing cookies
  • Allow cookies only from specific sites

Note: Disabling cookies may limit functionality of the Service.

12.4 Do Not Track: We currently do not respond to "Do Not Track" signals from browsers.

13. Third-Party Links

Our Service may contain links to third-party websites (e.g., Google, Stripe). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We will notify you of significant changes via:

  • Email notification
  • Prominent notice on our website
  • In-app notification

Your continued use of the Service after changes indicates acceptance of the updated policy.

Last updated date is shown at the top of this policy.

15. International Users

Revtora is based in Texas, United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

16. Your Consent

By using Revtora, you consent to:

  • The collection and use of information as described in this Privacy Policy
  • The transfer of your data as described in this policy
  • Our Terms of Service

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@revtora.com Website: https://revtora.com Response Time: We aim to respond within 48 hours

For data protection inquiries specifically, please include "Privacy Request" in your email subject line.

18. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at:
Email: privacy@revtora.com

By using Revtora, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Summary of Key Points

What information do we collect? Account details, multiple business location information, customer feedback, customization preferences, and usage data.

How do we use your information? To provide the Service across all your locations, process payments based on active locations, communicate with you, improve our product, and ensure security.

Do we share your information? Only with service providers (Stripe, hosting), when required by law, or with your consent. We never sell your data.

How long do we keep your data? While your account is active, plus 30 days after your paid period ends following cancellation, then permanently deleted. Removed locations are retained for 30 days then deleted.

What are your rights? Access, correct, delete, export, and opt-out of marketing.

How do we protect your data? Encryption, secure infrastructure, access controls, and regular security audits.

Questions? Email support@revtora.com

End of Terms of Service and Privacy Policy