Privacy Policy

Last Updated: October 2, 2025

1. Introduction

Revtora ("we", "us", or "our") operates https://revtora.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Revtora, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

  • Name
  • Email address
  • Business name
  • Password (encrypted)
  • Payment information (processed by Stripe, not stored by us)

Business Information:

  • Google Business Profile information
  • QR code customization preferences
  • Business location(s)

Customer Feedback Data:

  • Customer ratings (1-5 stars)
  • Written feedback/comments
  • Customer contact information (email/phone) - only if voluntarily provided by customers
  • Timestamp of feedback submission

2.2 Information Collected Automatically

Usage Data:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of visits
  • QR code scan data (anonymized)
  • Feature usage patterns

Cookies and Tracking:

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

3. How We Use Your Information

3.1 To Provide the Service

  • Create and manage your account
  • Generate QR codes for review collection
  • Store and display customer feedback
  • Process payments and send receipts
  • Route customers to appropriate review platforms

3.2 To Communicate With You

  • Send service-related emails (confirmations, updates, technical notices)
  • Respond to your requests and support inquiries
  • Send important account notifications
  • Notify you of changes to our Service or policies

3.3 To Improve Our Service

  • Analyze usage patterns and trends
  • Identify and fix bugs
  • Develop new features
  • Optimize user experience

3.4 To Ensure Security

  • Monitor for fraudulent activity
  • Prevent abuse and violations of Terms
  • Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

4.1 Service Providers

  • Stripe: Payment processing (subject to Stripe's Privacy Policy)
  • Hosting providers: Cloud infrastructure for storing data
  • Email services: Transactional and support emails
  • Analytics tools: Anonymous usage statistics

All service providers are contractually obligated to keep your information confidential and use it only for providing services to us.

4.2 Google

When customers leave Google reviews through your QR code, they interact directly with Google. This interaction is governed by Google's Privacy Policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or subpoenas
  • Legal processes
  • Government or regulatory requests
  • Protection of our rights or property
  • Prevention of illegal activity

4.4 With Your Consent

We may share your information with third parties when you explicitly give us permission.

5. Data Retention

5.1 Active Accounts

We retain your data for as long as your account is active or as needed to provide the Service.

5.2 Canceled Accounts

After you cancel your subscription:

  • Your data is retained for 30 days in case you want to reactivate
  • After 30 days, all data is permanently deleted from our systems
  • Backups are automatically deleted within 90 days

5.3 Customer Feedback

Feedback collected through your QR codes is deleted when:

  • You delete it manually from your dashboard
  • Your account is deleted (30 days after cancellation)
  • You request deletion via support@revtora.com

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Secure password hashing
  • Regular security audits
  • Access controls and authentication
  • Secure cloud infrastructure

6.2 Limitations

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6.3 Your Responsibility

You are responsible for:

  • Maintaining the confidentiality of your password
  • Restricting access to your account
  • Notifying us immediately of any unauthorized use

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

  • Request a copy of your personal data
  • Export your data in CSV format from your dashboard

7.2 Correction

  • Update or correct inaccurate information
  • Edit your account information anytime

7.3 Deletion

  • Request deletion of your personal data
  • Cancel your account and have data deleted after 30 days

7.4 Opt-Out

  • Unsubscribe from marketing emails (link in every email)
  • Disable cookies in your browser settings
  • Object to processing of your data for marketing purposes

To exercise these rights, contact us at support@revtora.com

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our Service.

8.2 Types of Cookies We Use

Essential Cookies:

  • Required for the Service to function
  • Authentication and security
  • Session management

Analytics Cookies:

  • Understand how you use the Service
  • Identify popular features
  • Improve user experience

8.3 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Delete existing cookies
  • Allow cookies only from specific sites

Note: Disabling cookies may limit functionality of the Service.

9. Children's Privacy

Revtora is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at support@revtora.com, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We will notify you of significant changes via:

  • Email notification
  • Prominent notice on our website
  • In-app notification

Your continued use of the Service after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@revtora.com
Website: https://revtora.com
Response Time: We aim to respond within 48 hours

For data protection inquiries specifically, please include "Privacy Request" in your email subject line.

Summary of Key Points

What information do we collect?

Account details, business information, customer feedback, and usage data.

How do we use your information?

To provide the Service, communicate with you, improve our product, and ensure security.

Do we share your information?

Only with service providers (Stripe, hosting), when required by law, or with your consent. We never sell your data.

How long do we keep your data?

While your account is active, plus 30 days after cancellation, then permanently deleted.

What are your rights?

Access, correct, delete, export, and opt-out of marketing.

How do we protect your data?

Encryption, secure infrastructure, access controls, and regular security audits.

By using Revtora, you acknowledge that you have read, understood, and agree to this Privacy Policy.